Head of Central Reservations & Guest Experience

ARK People Solutions in Dubai is seeking a leader to head its Central Reservations and Guest Contact function. This role involves transforming operations across multiple properties to enhance guest experiences and drive revenue. The ideal candidate will have extensive contact center management experience, a strong focus on customer-centric practices, and the ability to implement technology solutions. Key responsibilities include optimizing service levels, leading a high-performing team, and establishing KPIs for performance accountability.
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