Head of Call Center

About the Role

We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel.

Responsibilities

• Team Leadership & Management
• Manage, lead, and motivate a team of 30–70 tele-counselors
• Set clear targets and ensure consistent performance delivery
• Conduct regular team reviews, feedback sessions, and performance evaluations
• Drive team engagement and reduce attrition

• Sales & Conversion Management
• Drive admission conversions, revenue targets, and enrollment numbers
• Handle inbound & outbound calling strategies for lead conversion
• Ensure effective follow-ups and closure of prospective student leads
• Optimize sa...