Head of Application Support

About Us Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization. Responsibilities Leadership & Team Management Lead, mentor, and grow the Application Support team responsible for all systems in the bank. Build a culture of accountability, responsiveness, and continuous improvement. Set performance standards, KPIs, and operational processes for the support team. Provide coaching, regular reviews, and guidance to ensure professional development and team motivation. Drive operational discipline and ensure the team adopts bestinclass support practices. Incident & Problem Management Act as the highest escalation point for major or critical incidents affecting bank operations. Ensure rapid diagnosis, service restoration, and clear communication during incidents. Implement structured problem management with rootcause analysis, preventive actions, and permanent fixes. ...