Head of Aftersales / Customer Service- Industrial/Heavy Equipment/Construction Equipment

Michael Page • Remote, Remote • Posted June 26, 2026

About the Role

  • Leadership Position to spearhead the Aftersales and Customer Service division.
  • Responsible for Shaping and Executing our customer support strategy

    • About Our Client

  • The company is a large organization operating in the Industrial/manufacturing sector, and are committed to delivering delivering world-class products and innovation led solution oriented service, with a strong focus on operational excellence and customer satisfaction.
  • The client has multiple manufacturing locations in India in addition to dedicated R&D Centres

    • Job Description

    Position Summary

    The Head of Aftersales/Customer Service will assume strategic and operational responsibility for all post-sales functions, including service delivery, spare parts management, warranty administration, and technical support. This role requires a leader with both technical depth and commercial acumen, capable of driving customer satisfacti...