Guest Services Officer- Front Office

Hyatt Corporation • Barcelona, Catalonia • Posted June 24, 2026

About the Role

As a Guest Services Officer, you will play a key role in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay. Acting as a main point of contact from arrival to departure, you will coordinate every detail of the guest journey with empathy, precision, and professionalism. Your role is essential to delivering exceptional service in close collaboration with Front Office, Housekeeping, and other operational departments.

Key Responsibilities:

  • Welcome guests upon arrival and ensure a seamless check-in and check-out experience
  • Provide personalized assistance and respond to guest requests with efficiency and care
  • Coordinate room assignments, amenities, VIP setups, and special requests
  • Maintain clear communication with Housekeeping, Concierge, and other departments to ensure guest satisfaction
  • Monitor daily arrivals, departures, and in-house guests to anticipate needs
  • Ha...