Guest Services Manager

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible for delivering professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your key responsibilities include:

• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
• Actively elicit guest feedback and preferences regarding hotel services and ensure actions are taken to maximize guest satisfaction.
• Monitor guest service personnel to ensure maximum satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Handle guest complaints and assist in maintai...