Guest Services Manager | Full Time | Valhalla Hotel & Conference Centre (Thunder Bay)

Guest Services Manager

Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment and plays a crucial role in setting the tone for each guest who walks through our doors.

Key Responsibilities

• Demonstrate and promote a 100% commitment to providing exceptional experiences for guests and employees.
• Ensure guests receive prompt, professional attention and personal recognition.
• Greet guests upon arrival and respond appropriately to guest complaints.
• Implement service recovery gestures to ensure total guest satisfaction.
• Maximize total hotel revenues, including occupancy and revenue per available room.
• Maintain all policies and internal controls related to front office operations to ensure the security of monies, credit, financial transactions, and guest security.
• Assist with recruitment, training, supervision, and discipline of Front De...