Guest Services Executive (Front Desk)

The Guest Services Executive (Front Office) is the first point of contact for hotel guests and visitors, responsible for delivering professional, courteous, and efficient front desk service. The role supports smooth front office operations by managing guest check-in/check-out, handling inquiries and reservations, coordinating with other departments, and maintaining accurate records in line with hotel policies.

• Greet all guests warmly upon arrival and provide a professional first impression of the hotel.

• Process guest check-ins and check-outs accurately, including room assignments, rate verification, and payment handling.

• Resolve guest requests and complaints promptly, escalating to the Front Office Manager or relevant department when necessary.

• Provide information on hotel facilities, services, local attractions, and transportation.

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