Guest Services Assistant

AirAsia • Chengdu, Sichuan • Posted June 13, 2026

About the Role

Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

  • Documentation check: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass.

  • Tagging luggage and carry on inspection, referred to Teams & Conditions.

  • Boarding guest to the aircraft.

  • Deplaning guest form the aircraft.

  • Providing assistance to guest if any special need: wheelchair, NTL, etc.

  • Handle documents: GD, crew sign, collecting departure and arrival immigration card.

  • Asking 7 mandatory security questions to all passenger that check-in their luggage.

  • Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.