Guest Services Agent

The Langham, London; Europe’s first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Guest Services team. We’re an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

• Carry out lobby hosting duties, meet and greet guests as they arrive into the hotel, help them with directions, and take them where they need to go.
• Conduct spot checks of VIP rooms, ensuring welcome cards and amenities are arranged and placed.
• Meet and greet VIPs as they arrive; check them in, room them, and start building rapport and relationships.
• Make courtesy calls to VIPs and long‑stay guests to ensure their wellbeing, offer assistance and additional services.
• Update profiles with guest preferences, habits, personal information, and any issues or queries guests may have during their stay.

ABOUT YOU

• Previous experience of working in...