Guest Service Manager

JOB SUMMARY:
Under administrative direction, performs management and problem solving while on duty. Handles guest complaints, oversees security issues, and keeps departments running efficiently.
SUPERVISION EXERCISED:
Exercises oversight over gaming floor Team Members, and non-gaming departments.
ESSENTIAL FUNCTIONS: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.)
Recognizes and resolves guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives in order to implement satisfactory solutions.
Supports all Team Members, and all areas of the Casino.
Works with Team Members in all areas of the casino, to maintain a clean appearance; including storages throughout.
Supports Carson Nugget vision and mission; maintain confidentiality of all work information; demonstrate an ability to successfully lead a team; exhibit cou...