Guest Service Assistant - Nights

Guest Service Assistant - Nights

Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.

Job Overview

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete and that other departments are supported with tasks that can be carried out overnight. They will ensure that the hotel is ready and in great shape for guests in the morning, maintaining a memorable experience from every interaction from guest arrival to the fond farewell. They will also conduct security walks and checks and forge a great rapport with guests from initial contact, while building strong working relationships with all departments to ensure great service delivery and maximise revenue opportunities.

Job Details

The role reports to the Guest Service Manager - Nights and works closely with the entire hotel team. ...