Guest Service Agent

Shangri-La Sydney is one of the city’s leading luxury hotels, ideally located in the historic Rocks district, nestled between the iconic Sydney Opera House and Harbour Bridge. With 565 spacious rooms and suites, four vibrant dining venues, and 18 exceptional function spaces, we are committed to delivering memorable experiences for every guest.

We are currently seeking a passionate and polished Guest Service Agent to represent Shangri-La as the face and voice of our hotel. In this role, you will play a key part in the guest journey, from providing a warm welcome at check-in, to delivering exceptional service over the phone, and consistently going above and beyond to create a truly memorable stay.

What you’ll be doing:

• Creating a memorable first impression by warmly welcoming guests and ensuring a smooth check-in/check-out experience.

• Managing incoming calls with professionalism and cheer, ensuring every request...