Guest Service Agent
IHG • Surfers Paradise, Australia • Posted May 02, 2026
About the Role
voco Gold Coast are on the lookout for a casual Guest Service Agent to join the team!
As a Guest Service Agent, you’ll assist any of our guests’ needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders.
**What are we looking for?:**
You'll have the attitude, behaviour and integrity of a truly special host.
Guest service experience within the front office or reception team will be highly desired
You'll have the availability to work a rotating roster, including mornings, evenings and weekends.
Property Management System (PMS) knowledge preferred.
**Sound interesting?**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational t...
As a Guest Service Agent, you’ll assist any of our guests’ needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders.
**What are we looking for?:**
You'll have the attitude, behaviour and integrity of a truly special host.
Guest service experience within the front office or reception team will be highly desired
You'll have the availability to work a rotating roster, including mornings, evenings and weekends.
Property Management System (PMS) knowledge preferred.
**Sound interesting?**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational t...