Guest Service Agent
MERCURE • Abu Dhabi, Abu Dhabi • Posted June 21, 2026
About the Role
Job Description
Qualifications
- Welcome and check-in guests, ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check-outs and manage billing accurately
- Provide information about hotel amenities, local attractions, and services
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality.
Qualifications
- Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
- Strong cust...