Guest Service Agent

The Receptionist will manage front desk operations, delivering exceptional guest service in a dynamic hospitality environment. Responsibilities include providing courteous assistance to guests, supervising staff, and handling administrative tasks with efficiency.

Responsibilities

• Greet and welcome visitors, clients, and guests in a professional manner.
• Handle guest check‑ins, check‑outs, room reservations, requests, changes and cancellations.
• Process payments, verify and adjust reservations, and ensure accurate transaction records.
• Answer and direct incoming calls, manage multi‑line phone system, and direct inquiries to appropriate departments.
• Maintain guest records, manage scheduling, appointments, meetings, and travel arrangements.
• Ensure cleanliness and presentation of all public areas including reception rooms, lobbies, corridors and washrooms.
• Handle guest and internal complaints and inquiri...