Guest Relations Agent Petra Suites

SWOT Hospitality is thrilled to announce an opportunity for a

Guest Relations Agent

at the exquisite KOA by Kyma New York in Paros.

About the role:

• Serve as the first point of contact for guests, ensuring that they feel welcomed and valued from arrival to departure.
• Address guest inquiries and concerns promptly and effectively, maintaining a courteous and professional demeanor.
• Provide detailed information about hotel services, amenities, and local attractions to enhance the guest experience.
• Collaborate with various departments to ensure seamless operations and a high standard of service delivery.
• Anticipate guest needs and personalize interactions to create memorable experiences that exceed expectations.
• Monitor guest feedback and satisfaction, taking proactive steps to resolve issues and improve service quality.
• Assist in managing the check-in and...