Guest Relation Officer

Accor • Kota Makassar, Sulawesi Selatan • Posted June 24, 2026

About the Role


Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.


Job Description

  • Assist guests with check in and checkout, and other cashiering duties

  • Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

  • Handle guests’ mails, messages, and answering phone calls

  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

  • Provide guidance and assistance to GSA

  • Ensure the safety, security and loss control po...