Guest ExperienceButler Manager

Minor International • abu dhabi, abu dhabi emirate • Posted June 26, 2026

About the Role

  • Luxury service background essential ideally with previous experience of handling villas and butlers JSONObject
  • Manage a Butler/Palace HostTeam
  • Energized personality that interacts with guests without effort
  • Track all kinds of guest preferences from several channels and sources and maintain the database
  • Practice hyper collaboration between all departments to ensure amazing stays of our guests
  • Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery) including conducting hotel training and driving KPIs
  • Ensure all guest amenity standards are in place and followed up
  • Maintain and update the hotels VIP list.
  • Track and analyse guest feedback and propose actions to be taken for improvement.
  • Work with various systems at the same time (Opera PMS Outlook Message Box Anantara App Loyalty Systems Review Pro)
  • Ensure guests are properly greeted upon their arriv...