Guest Experience Manager

• Location: MBS
• Working Days: 6 days workweeks
• Sign on Bonus up to $2000

Attend to customer feedback, enquiries, and complaints in a prompt, professional, and empathetic manner to ensure a positive guest experience aligned with Marina Bay Sands service standards. Work closely with internal teams and follow established service recovery guidelines to resolve issues effectively.

Liaise with foodcourt tenants on daily operational matters, including service standards, customer feedback follow-ups, and issue resolution. Foster positive working relationships with tenants to encourage cooperation and continuous service improvement.

Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines. Maintain a strong on-ground presence to support tenants and assist cus...