Guest Experience Expert

Company Description

Courtyard by Marriott Kuala Lumpur South is a newly debuted property on Old Klang Road and part of the global Marriott Bonvoy portfolio. The hotel is designed to offer everything guests need to stay productive and comfortable while on the move. As a member of a renowned international brand, the property focuses on modern amenities, efficient service, and welcoming spaces. Team members are encouraged to bring passion to their roles, helping guests move forward with seamless stays and memorable experiences.

Role Description

The Guest Experience Expert is a full-time, on-site role based at Courtyard by Marriott Kuala Lumpur South in WP. Kuala Lumpur. This position is responsible for welcoming guests, managing check-in and check-out processes, and assisting with reservations, inquiries, and special requests. The Guest Experience Expert handles phone and front desk communications, provides accurate information about hotel services and lo...