Guest Experience Expert - AYS

Additional Information

• Job Number:
• Job Category: Rooms & Guest Services Operations
• Location: 113 Khalifa Street, Abu Dhabi, United Arab Emirates
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guests of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support...