Guest Experience Ambassador

What this job involves:

This is a primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). The role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

The Lobby reception team are the first introduction to a banking Personnel, Customers and Guests. This must be delivered in a professional, discreet, and welcoming manner. Our aim is for our interactions to result in the highest possible level of Customer focus, professionalism, responsiveness, hospitality excellence and satisfaction.

What your day-to-day will look like:

• To host the main reception area, energise the space and create lasting impressions including appropriate Wayfinding / Orientation signage to facilitate seam...