Guest Experience Agent

What you’ll do... 

We are looking for a Guest Experience Agent to join the team at SLS Barcelona. Under the 

guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, 

helpful, and responsive, level of service to all our guests from arrival to departure.

- Greet and assist guests in a warm, courteous, and professional manner.

- Accommodate general and unique requests.

- Inform guests of the facilities and all the things to do in the hotel, including providing information 

on our restaurants and bars.

- Analyze customer feedback and reviews to continuously improve overall rating, scores and 

metrics.

- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming 

for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.

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