GTM Customer Journey Architect at SAP
SAP SE • vancouver, metro vancouver regional district • Posted June 10, 2026
About the Role
Join SAP as a GTM Customer Journey Architect, leading the design and optimization of customer experiences through critical business transformations. Your role will redefine customer interactions during technological shifts.
This dynamic position demands your skills in crafting end-to-end customer journeys. You will analyze impacts and work closely with different teams to improve messaging and execution. Promoting customer loyalty and ensuring successful transitions will be key components of your initiatives.
Key Responsibilities:
• Map end-to-end customer journeys for various transformations
• Analyze impacts to mitigate risks across platforms
• Partner across functions for cohesive strategy implementation
• Propel commercial initiatives to enhance customer loyalty
• Leverage feedback to create targeted satisfaction programs
Requirements:
• 4+ years in roles like GTM, sales, or consulting
• Bachelor’s degree in a relevant field
• Proven program manageme...
This dynamic position demands your skills in crafting end-to-end customer journeys. You will analyze impacts and work closely with different teams to improve messaging and execution. Promoting customer loyalty and ensuring successful transitions will be key components of your initiatives.
Key Responsibilities:
• Map end-to-end customer journeys for various transformations
• Analyze impacts to mitigate risks across platforms
• Partner across functions for cohesive strategy implementation
• Propel commercial initiatives to enhance customer loyalty
• Leverage feedback to create targeted satisfaction programs
Requirements:
• 4+ years in roles like GTM, sales, or consulting
• Bachelor’s degree in a relevant field
• Proven program manageme...