GSC Chief Operating Officer

Overview

Role Summary The Global Shared Services Centre (GSC) is our centralised hub that provides specialist support to all IWG countries and functions. It drives efficiency and reduces costs by standardising processes across Finance, HR, Billing, Customer Support, IT and all other core functions. This job is a key executive role, partnering with the GSC Managing Director, to shape, drive and deliver the operational strategy, ensuring the centre operates as a world‑class, high‑performance engine powering IWG’s growth, efficiency, and innovation. The COO is both a strategic architect and an operational driver—responsible for ensuring that the GSC continually evolves, accelerates, and delivers value at scale.

Key Deliverables

• By the end of H1 2026, 100% of operational KPIs will have an approved, business aligned definition, with a documented calculation method and RAG thresholds.
• From the end of Q3 2026, all KPIs must remain “Gr...