GPS Insight Customer Success Management Role

Drive growth and engagement as a Customer Success Manager at GPS Insight, where hybrid work fosters collaboration. Manage relationships, ensure success, and enhance customer loyalty.
The ideal candidate will manage a portfolio of Mid-Market customer accounts and serve as their primary contact after onboarding. With a strategic mindset and strong relationship management skills, you will be instrumental in reaching the company’s growth goals and high customer satisfaction rates. Your expertise will directly influence customer retention and expansion.
Key Responsibilities:
• Manage customer accounts with a lifecycle approach
• Establish strong connections with key decision-makers
• Use Salesforce to track engagement and risk
• Facilitate customer success through performance reviews
• Identify upsell opportunities and collaborate with sales
Requirements:
• Experience in managing and growing customer relationships
• Background in Internet/cloud technologies
...