Government Customer Service Representative

JOB SUMMARY

The Customer Service Representative is responsible for the receipt of new cases and ensuring proper system drafting and setup. The CSR is also responsible for taking direction and facilitating the case assignment/scheduling process.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility of all of us to maintain a positive working environment that promotes client satisfaction and results.

MAJOR DUTIES & RESPONSIBILITIES

Handling Receipt of New Cases:

Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street systems.

Work with the client on any missing information pertinent to processing the claim.

Sort, organize, and create a medical document listing, if required by the client, in line with specific special handling.

Respond to inbound calls, emails, and portal in...