Global Sales Training Specialist

Purpose

Global Sales Training Specialist reports to the Global Sales Training Manager. As a member of the Global Sales Operations team, we create and deliver sales and service enablement processes, systems, and tools to our Global Sales colleagues (consisting of the Outside Sales and Reservations teams) so that they can deliver life‑changing experiences to our guests and trade partners.

More specifically, the role delivers training initiatives to Global Sales team members and our Travel Trade Partners, focusing on building practical sales and service capabilities that enable them to achieve their business objectives such as rail guest, revenue, conversion, efficiency, quality, guest, and employee satisfaction targets. Specific accountabilities include fostering onboarding and ongoing upskilling, collaborating on the Vacation Consultant Familiarization Program, creating and maintaining the department’s knowledge base, developing Sales Learning content, partner tr...