Global IT Service Manager

About Horizontal:

Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia.

Position Summary

Job Description – Global IT Service Manager

We are seeking a seasoned Service Delivery Manager with over 10 years of experience in IT service management and delivery. The role preferable requires an ITIL Advance or Expert-certified leader with a proven track record of driving service excellence, managing high-performance teams, and ensuring IT services align with business objectives. The SDM will own end-to-end service delivery, customer satisfaction, and continuous service improvement acros...