Global it service desk leader | incident & kpi champion

Arrivia, Inc. is looking for a Service Desk Manager in Mexico City to lead and mentor their service desk operations.
The successful candidate will oversee daily operations, coach team members, and act as the ITSM Incident Management Process Owner, ensuring high service quality and stakeholder satisfaction.
This role requires strong technical skills, a bachelor's degree, and proficiency in English and Spanish, with benefits such as major medical insurance and exclusive travel discounts.
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