Global IT Infrastructure Support Analyst

Global IT Infrastructure Support Analyst

Problem Analysis, Resolution and Prevention

Provide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence

Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues

Support users in the use of Vishay-standard computer equipment by providing necessary training and advice

To escape more complex calls to the relevant IT support groups

Customer Service

Take ownership of user incidents and be proactive when dealing with user issues

Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles

Follow standard operating procedures

Completes requests in a timely and accurate manner as defined by documentations

Proficiently communicate ...