Global Incident Response Lead

10Pearls, LLC is seeking an experienced Incident Manager to oversee incident processes in a 24/7 environment. The candidate will manage the complete lifecycle of incidents, ensuring prompt resolution and adherence to ITIL standards. Responsibilities include coordinating with technical teams and providing updates to stakeholders during major incidents.

Applicants should have over 10 years of experience in service management, particularly in incident management within operational environments. Ideal exposure to banking or financial services will be advantageous.