Global Escalations Specialist, Member Experience (Singapore)
Match Group • singapore, singapore • Posted June 14, 2026
About the Role
Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning trust & safety and support policy.
Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Match Group's Community Guidelines and Terms of Service.
In this role you will:
Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support Investigate bug and app functionality reports and work with Engineering to help them resolve issues Collect user feedback on new product and feature rollouts Be comfortable dealing with high pressure issues, gray areas and policy/process changes ...
Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Match Group's Community Guidelines and Terms of Service.
In this role you will:
Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support Investigate bug and app functionality reports and work with Engineering to help them resolve issues Collect user feedback on new product and feature rollouts Be comfortable dealing with high pressure issues, gray areas and policy/process changes ...