Global Digital Transformation Leader - Automation & CX

Teleperformance is seeking a Digital Services & Transformation Director to lead global transformation strategies in contact center operations. This role emphasizes digital innovation and process optimization to enhance service delivery and improve customer experience outcomes.

The ideal candidate has extensive experience in a leadership role, with a demonstrated ability to drive transformation initiatives and automation. Strong skills in governance, performance management, and stakeholder engagement are necessary to ensure measurable business impact.