Global CX Lead — Data-Driven Experience & Growth

Jobgether, partnering with a Colombia-based client, seeks a Customer Experience Manager to elevate end-to-end customer journeys across support, product, and training teams. You will translate feedback into actionable improvements and lead data-driven initiatives in a fast-growing digital marketplace.

You will own CX frameworks, monitor metrics such as CSAT/NPS, and build dashboards while collaborating with cross-functional teams to deliver measurable impact and improved customer trust.