Global Contact Center & Fraud Risk Leader

Teleperformance is seeking a Senior Manager for Fraud and Risk Operations in Malaysia. The ideal candidate will have a bachelor’s degree, over 10 years of operations experience—preferably in the BPO/ITES sector—and at least 2 years of senior management in relevant fields. Responsibilities include managing performance and governance of services, mentoring team members, and ensuring compliance and quality improvements across operations. Strong leadership and communication skills are essential for this fast-paced environment.
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