Global Commercial & Customer Experience Enablement Leader

Overview

We are looking for a for a Global Commercial & Customer Experience Capability & Enablement Leader

This role has a global scope and will be based in our Meyrin offices.

Role Overview

Drive measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Important/Export .

This role sits at the intersection of business performance and operational execution , focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact .

Responsibilities

• Define and lead the global capability and enablement strate...