Global Collections Lead (Business-to-business Accounts)

ISS | Institutional Shareholder Services • Makati, Metro Manila • Posted July 11, 2026

About the Role

Let’s be #BrilliantTogether

Overview

ISS STOXX is growing! We are seeking for a Collections Team Lead to contribute to our expanding success – a self-motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head, under the Revenue Control Department.

Responsibilities include but not limited to:

  • Assist Collections Manager with setting clear goals and KPIs for the collection staff.

  • Coach, mentor, and motivate collections team members in Manila.

  • Ability to effectively teach strong negotiation and decision-making skills.

  • Oversee day-to-day team’s operation and performance, to include ensuring the process document is followed by the team and feedback is provided.

  • Ensure that client communications regarding outstanding debt are effective, ...