Global Banking - Client Service Analyst

Join JPMorganChase's Global Client Services team in Singapore and be the frontline contact for corporate and financial institution clients across the Asia-Pacific region. This role suits someone who is analytical, highly organised, and genuinely motivated by delivering a great client experience in a fast-paced environment.

As a Client Service Analyst in Global Banking, you will provide transactional client service for payments clients across Asia-Pacific, owning cases from triage through investigation, exception handling, and closure. You will work closely with internal stakeholders to resolve issues, articulate client challenges clearly, and propose practical solutions. Professional proficiency in both Mandarin and English is essential, as you will regularly serve clients across China and the broader region. You will also contribute to process improvements and controls initiatives that strengthen how the team operates.

Job responsibilities