General Service Senior Manager Role at NBIN
National Bank • montreal (administrative region), qc • Posted June 27, 2026
About the Role
Join National Bank Independent Network as a General Service Senior Manager, leading transformation in service delivery. This role emphasizes operational leadership, risk management, and continuous improvement within a highly regulated setting.
As a key leader, you will manage a talented General Service team, ensuring consistent and outstanding service operations. Your focus will be on mentoring staff, refining processes, and proactively addressing service challenges. Supporting independent wealth firms, you will drive change while maintaining high service stability.
Key Responsibilities:
• Lead the General Service team to meet operational goals
• Ensure timely and accurate service inquiry resolutions
• Manage capacity and oversee workflow for stability
• Resolve high-risk service situations with expertise
• Implement improvements to enhance advisor experiences
Requirements:
• Bachelor’s degree with a minimum of 7 years in operations
• Proven success in cli...
As a key leader, you will manage a talented General Service team, ensuring consistent and outstanding service operations. Your focus will be on mentoring staff, refining processes, and proactively addressing service challenges. Supporting independent wealth firms, you will drive change while maintaining high service stability.
Key Responsibilities:
• Lead the General Service team to meet operational goals
• Ensure timely and accurate service inquiry resolutions
• Manage capacity and oversee workflow for stability
• Resolve high-risk service situations with expertise
• Implement improvements to enhance advisor experiences
Requirements:
• Bachelor’s degree with a minimum of 7 years in operations
• Proven success in cli...