General Manager (SaaS/Shared Services/BPO/Tech) Hybrid - #35115

Role Overview:

The General Manager (GM) - Manila is the senior-most leader for the Manila site, responsible for positioning the location as a high-performing, strategic hub that delivers measurable business impact, exceptional customer outcomes, and a strong employee experience. This role serves as the primary bridge between Manila and U.S.-based leadership, operating in a highly matrixed environment where all employees (~120) report into U.S. functional leaders. The GM provides site-level leadership, alignment, and influence to ensure Manila operates with consistency, accountability, and strategic clarity.

The organization operates in a highly matrixed environment, where most team members report into global functional leaders. The GM will succeed through influence, strong stakeholder management, and executive presence rather than direct authority.

Key Responsibilities:
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