General Manager

General Manager

Principal Responsibility & Position Purpose

The General Manager (GM) is responsible for overseeing all hotel operations, ensuring the highest standards of guest service, operational efficiency, and financial performance. This leadership role encompasses the comprehensive management of hotel staff, the strategic elevation of guest satisfaction, and the protection of the property's asset value, all while strictly upholding corporate policies, statutory regulations, and profit goals.

SECTION TWO: DUTIES & RESPONSIBILITIES

1. Strategic Leadership & Business Policy

• Formulate, implement, monitor, and control successful business policies and long-term corporate strategies.
• Prepare and execute the rolling strategic plan in line with the overall corporate vision.
• Act as the primary custodian of the company's performance as agreed upon with the Board of Directors, safeguarding all commercial an...