Company Description
Job Description
**What will you do?**
As the Front Office Team Leader, you will be responsible for the following key duties:
Establish and maintain professional relationships with guests from arrival through departure to ensure guest satisfaction and loyaltyProactively identify and address guest needs and expectations throughout their stayResolve guest complaints and concerns that escalate beyond front desk staff, implementing effective solutions in a timely mannerUphold and represent the hotel's brand standards and service excellence at all timesDrive membership enrollments programme and participation in hotel loyalty programsFacilitate effective communication and information sharing across departments, including housekeeping, maintenance, and front office staffMonitor and evaluate service quality standards through guest feedback analysis and quality assurance auditsFos...