Front Office Manager - Great African Rift Valley

Duties

• Cultivate relationships with guests, handles special requests, and resolves any complaints.
• Trains, schedules, and manages the front desk and concierge staff.
• Manages room inventory, reservations, and rates to maximize lodge occupancy.
• Oversees billing, cash-ups, switchboard operations, and daily reporting.
• Ensure smooth, efficient, and guest-focused Front Office operations at all times.
• Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales.
• Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
• Ensure full compliance with policies, SOPs, brand standards, and applicable legislation (including health and safety, and fire regulations) within the Front Office.
• Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
• Driv...