Front Office Guest Service Associate - Holiday Inn Express Hyderabad Hitec City
IHG • India, India • Posted April 30, 2026
About the Role
**Key Responsibilities:**
**1. Guest Handling**
+ Welcome guests warmly and ensure a smooth check-in and check-out process
+ Provide accurate information about hotel services, facilities, and local attractions
+ Handle guest queries, requests, and complaints promptly and professionally
+ Ensure a positive first and last impression for all guests
**2. Front Desk Operations**
+ Manage reservations, room assignments, and billing procedures
+ Maintain proper records in the Property Management System (PMS)
+ Coordinate with housekeeping for room readiness and special requests
+ Ensure lobby and front desk area is clean and presentable
**3. Service Standards**
+ Follow IHG / Holiday Inn Express brand standards and SOPs
+ Maintain grooming and hygiene standards at all times
+ Deliver consistent and high-quality guest service
**4. Communication**
+ Coordinate with other departments (Housekeeping, En...
**1. Guest Handling**
+ Welcome guests warmly and ensure a smooth check-in and check-out process
+ Provide accurate information about hotel services, facilities, and local attractions
+ Handle guest queries, requests, and complaints promptly and professionally
+ Ensure a positive first and last impression for all guests
**2. Front Desk Operations**
+ Manage reservations, room assignments, and billing procedures
+ Maintain proper records in the Property Management System (PMS)
+ Coordinate with housekeeping for room readiness and special requests
+ Ensure lobby and front desk area is clean and presentable
**3. Service Standards**
+ Follow IHG / Holiday Inn Express brand standards and SOPs
+ Maintain grooming and hygiene standards at all times
+ Deliver consistent and high-quality guest service
**4. Communication**
+ Coordinate with other departments (Housekeeping, En...