Front Office Duty Manager (Russian/German Speaker)

Front Office Duty Manager (Russian/German Speaker)

We are looking for a Front Office Duty Manager to lead the front‑of‑house operations at One&Only The Palm Resort in Dubai. The role focuses on delivering outstanding service, managing guest relations, and ensuring operational excellence.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day‑to‑day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
• Develop specific goals and plans to prioritize, organize, and accomplish the task.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identify training needs and support the development and upskilling of team members.
• Maintain awareness of daily arrival...