Front Desk Agent - Sheraton - Brooklyn, NY

Purpose for the Position

: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.

Essential Responsibilities:

Greet, register, and assign rooms to guests of hotel.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Keep records of room availability and guests' accounts using computerized property management systems.

Compute bills, collect payments, and make change for guests.

Perform simple bookkeeping activities, such as balancing cash accounts.

Issue room keys and escort instructions to bellmen.

Review accounts and charges with guests during the check out process.

Post charges, such those for rooms, foo...