Front desk agent

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Qualifications

Secondary (high) school graduation certificate

Experience: Will train

Work must be completed at the physical location. No option to work remotely.

Personal Qualities

• Client focus
• Organized
• Reliability
• Team player

Wor...