Front Desk Agent

Front Desk Agent

Responsibilities

• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
• Accommodate special requests whenever possible
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
• Upon the departure of guests, process the guest check-out procedures
• Receive payment from guests, settle the guests account and give a copy of the invoice
• Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float
• Answer all gues...